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• What is the type of Pengzun Club membership card?

The Pengzun frequent guest reward program is divided into Pengzun e-card, silver card, platinum card and diamond card.

You can apply for a Pengzun e-card online through the website, or apply for a free silver card at the hotel front desk. If your spending within a calendar year reaches the established standard, you can upgrade to a gold or platinum card. After receiving the Pengzun Card, enjoy the excellent points and privileges.

• What is the validity period of the Pengzun Club membership card?

Pengzun e-cards and silver cards have no validity period restrictions; platinum and diamond cards are valid from the date of upgrade to the end of the following year.

• How to use Pengzun Club Points?

You can apply for points redemption through the website of Shenzhen Airlines Hotel Management Company, or apply for points redemption through the 4008822202 service hotline.

For details of points redemption, see Gift Redemption.

• What should I do if I encounter problems when using the Pengzun Club membership card?

If you have any problems with spending at the hotel or using your Pengzun membership card, please call 4008822202 service hotline, and we will provide you with consulting services and solutions.